Frequently Asked Questions

Naija Snack Box is an assortment of the BEST snacks from Nigeria. We know how hard it is to be away from home and your favorite snacks so, we have created this just for you, AND for people who love unique snacks! Shipped FROM THE USA straight to your home, office, and dorm anytime! 

We get it, some of the names can be a little confusing if you aren't familiar with foreign snacks and packaging with some of the food products aren't too exciting but they are GOOD! If you're still unsure, try one of our snack boxes, it includes a variety of treats and you will definitely find your new favorite Nigerian snack!

Interesting words like "digestives" or "glucose cookies", etc mean that there are vitamins and fiber in your snacks that promote a healthy gut (if eaten in moderation of course :)

Every snack we have is delicately sweet or salty and delicious. They may remind you of other snacks you're familiar with in the USA but "less" sweet and slightly more crunchy and very fresh tasting. These are literally the BEST snacks from Nigeria. Ask a Nigerian!  

• The Sample Box has over 6 Nigerian Brand items. Perfect introduction to Nigerian snacks if you're unsure!
• The Jara Box has over 10 Nigerian Brand items. Biscuits/Cookies/Candies come in multiples of depending on size of snack! More than enough to share with family and friends!
• The Owambe Box has over 15 Nigerian Brand Items. Biscuits/Cookies/Candies come in LARGER multiples filled to the brim with goodies to share!
• Quantities do vary, please visit each product page and review quantities listed in detail. 

• In order to bring a variety of snacks to you, we will frequently be adding and/or removing snacks to provide you with a wide array of nostalgic treats!
• Snacks in your box are not guaranteed and subject to change based on availability and limited stock. Your snack box will always have proper substitutes if a certain snack is unavailable! Be sure to read each snack box product page for details on what's inside each box!
• Removing items from our snack box? We don't allow removal items for reduced or fractioned prices on our snack boxes. Feel free to shop our snack store.
• Looking to customize a box? We do not have custom boxes at this time.
   

WOOHOO! You're in luck! Our online store specifically for snacks is your next step! Click HERE to shop our snack store.
 

We know! Gala and Kilishi were the first snacks that came to mind! But! US Customs does not allow the importation of fresh, dried, canned meats or meat products from foreign countries in the USA. This also includes products that have been prepared with meat.

Please keep in mind, the shelf life of Gala is a maximum of 10 days, which means any Gala sold in the USA is illegal and more than likely expired.

We're happy to help! Please feel free to email us at info@naijasnackbox.com anytime! We will be in touch within 24-48 hours.

NAIJA SNACK BOX

PO BOX 1262

RICHMOND, TEXAS 77406 

• All orders ship every business day (M-F)
• We strive to process and ship all orders within 2-3 business days
• Business days are Monday-Friday
• DUE TO THE POPULARITY OF OUR BLACK FRIDAY SALE AND THE HOLIDAY SEASON, PLEASE 5-7 BUSINESS DAYS FOR US TO PROCESS YOUR ORDER.
• During store sales and/or restocks and due to the high volume of orders it may take up to 5-6 business days to process and ship your order.

• In order to bring more snacks to you in a cost effective manner, all items and snack boxes are shipped via USPS First Class or Priority Mail or UPS Ground and arrive in 1-4 business days. Please allow 24-48 hours for your tracking number to update
• All items ship every business day (M-F). We strive to ship all orders within 2-3 business days
• During sales and due to the high volume of orders it may take up to 5-6 business days to process and ship your order

• We currently ship to the USA, Canada, and the United Kingdom.
• Please note: Import duties, taxes, and charges aren't included in the item price or postage cost. These charges are the buyer's responsibility.
• Please check with your country's customs office to determine what these additional costs will be prior to buying. 

We ship from and are located in Houston, Texas, USA. No more long waits or expensive shipping fees! 

We currently sell our Naija Snack Boxes and Snack Store items online only. 

Please email us at orders@naijasnackbox.com with your order number and issue and we will be happy to send out replacements snacks. We will ask for a photo to ensure our packaging is improved upon and this doesn't happen again! 

• LOST PACKAGE? Please be sure to check with your neighbor or the local USPS or UPS that delivers to your home. USPS and UPS will 99.5% of the time find your package. Ask them to do a location scan to see where your package was delivered specifically. If your order shows received, in-transit, or delivered, we do not offer refunds or free re-shipments. Please contact the carrier and file a claim.
• UNDELIVERED OR RETURNED PACKAGE? Please ensure your shipping address is correct, we do not offer free reshipments for returned packages. Please email orders@naijasnackbox.com with your order number and issue and we will be happy to help!
• Reshipment fees are $10 for snack boxes and $5 for Naija Snack Box Store items in addition to postage to repurchase your shipping label.
• Naija Snack Boxes are not returnable. We do not allow forced returns. If your order is returned to us due to a wrong address entered, you will charged a $10.00 re-shipping fee for Snack Boxes and $5.00 for Snack Store orders.
• If for some reason your order is returned to us, but is LOST in transit while being returned due to customer entering the wrong address, and never returns to us (based on tracking information available), customer may place another order and we will provide a discount code for 15% off the re-order.
• DAMAGED ITEM? If your order arrives damaged, please contact us ASAP at orders@naijasnackbox.com with a photo and your order number. 

• LOST PACKAGE? Please be sure to check with your neighbor or the local USPS or UPS that delivers to your home. USPS and UPS will 99.5% of the time find your package. Ask them to do a location scan to see where your package was delivered specifically. If your order shows received, in-transit, or delivered, we do not offer refunds or free re-shipments. Please contact the carrier and file a claim.
• UNDELIVERED OR RETURNED PACKAGE? Please ensure your shipping address is correct, we do not offer free reshipments for returned packages. Please email orders@naijasnackbox.com with your order number and issue and we will be happy to help!
• Reshipment fees are $10 for snack boxes and $5 for Naija Snack Box Store items in addition to postage to repurchase your shipping label.
• Naija Snack Boxes are not returnable. We do not allow forced returns. If your order is returned to us due to a wrong address entered, you will charged a $10.00 re-shipping fee for Snack Boxes and $5.00 for Snack Store orders.
• If for some reason your order is returned to us, but is LOST in transit while being returned due to customer entering the wrong address, and never returns to us (based on tracking information available), customer may place another order and we will provide a discount code for 15% off the re-order.
• DAMAGED ITEM? If your order arrives damaged, please contact us ASAP at orders@naijasnackbox.com with a photo and your order number. 

Orders cannot be canceled after placed. We ship our orders out as quickly as possible, and changes or cancellations cause significant delays with our processing times.

Snacks are not returnable after purchase. If for some reason you are not satisfied with your snack box, please contact us at orders@naijasnackbox.com and we will gladly read your feedback as we are always trying to improve the Naija Snack Box experience. We do our best to find the most delicious snacks for you.